More than IT support. We are the added value.

We believe to get the best out of your IT provider, your relationship should be two-way, not transactional.

By combining our knowledge of business operations and our extensive, intricate expertise in IT infrastructure, we confidently deliver strategic advice on market practices, such as cyber security and GDPR. We continue to seek valuable innovation at every opportunity, supporting clients through mergers and acquisitions, as well as defining IT risk mitigation strategies. 

We operate throughout South Wales, Cardiff, Swansea and further afield in Bristol and Bath still with our same level of passionate support.

Our team have delivered on complex projects for some well-known brands, from Disaster Recovery and Virtual Desktop Infrastructure to VMware Upgrades for a variety of sectors. We bring large enterprise IT experiences and security best practises to the SME market. With our customer focused approach, we ensure customers are getting the best IT solutions where possible by significantly reducing businesses IT risks and implementing the most cost effective and efficient solutions.

Read more about our senior management team here.

 

Find out how easy it is to transfer to b2b IT Services

Our help desk is unique, you don’t wait for call backs

In our experience, technology has a way of knowing when you’re on deadline to get an important tender out or you’re waiting for an urgent email. When you call us, you go straight through to one of our IT professionals who will deal with your enquiry in real time, no leaving messages, no waiting for a call back.

We don’t have sales people. Instead, we listen to you

We understand your business and only then present a solution that will meet your business goals, without the added IT techno babble.  We don’t have sales targets, our IT professionals will only offer recommendations if they can example why it would be of benefit to your IT infrastructure.

 

Client service focused

We pride ourselves on carefully balancing our large service offering whilst maintaining a high level of personable care in all we do for our client. That includes a clear understanding of fees and what level of service you can expect from us from day one. We consider ourselves to have the infrastructure required to service microbusinesses through to large multinational organisations, yet not too large to lose the direct relationship between customers and our IT professionals. 

We don’t have long-term contracts

We work with the same client we started out with 14 years ago and believe our success is due to our client service and strategic vision not long 3-5 year contracts.  Read what some of our customers say about us here

Once you decide to switch your business IT support services from your current provider to b2b, you need a smooth handover to create the foundations of our long and happy partnership.

Handing over your IT support services to the b2b team will be the easiest task you’ll ever undertake. We’ve migrated many systems for our clients, so if you want to know more about exactly what’s involved, then it goes a bit like this:

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01. Site Survey

A chance to collect all the technical info we need and carry out a system health check.

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02. Reporting

Red, amber or green? We’ll go through your systems and produce you a status report. Don’t know what you don’t know? This will fix that.

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03. Technical Install

All monitoring software is installed and ready to go.

 
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04. Go Live!

It’s official! b2b is now taking care of you and your IT systems

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05. Ongoing Support

Our individual team members make themselves known to you, and are at the end of the phone and their emails should you need to contact them.

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06. Site Visits

We call in to discuss how we can improve on things and tailor our service just for you, over a coffee (tea, biscuits and hugs optional).