People-Centered IT

Director

Luke

Luke is the founder and Director of b2b IT services. He’s passionate about building strong strategic partnerships with our clients and delivering exceptional service.

He founded the company in 2003, coming from an IT technical background, with the aim of creating a company with exception people that value integrity, honesty and providing a great customer experience.

b2b IT services consists of 16 experts who share a common goal and enthusiasm for creating strong trust with our clients by delivering a high-quality customer experience. Our IT services cover a variety of sectors, and give continuous support and service to our clients.

Luke is always looking for new opportunities and challenges to take b2b IT services to the next level. Contact him anytime if you have any questions, feedback, or inquiries.

Outside of work, he enjoy spending time with his family and pursuing his personal passion, often with his co-director, of mountain biking.

Director

John

John as a Director in b2b completed a management buy-in of b2b IT Services early in 2016. He continues to build the talented b2b IT services team, who share his vision of excellence and innovation. Before joining b2b IT Services, he had extensive experience in the manufacturing and cyber security sectors, where he held senior management positions.

John is also actively involved in the policy and education aspects of the IT industry, as a member of the FSB’s Wales Policy Unit and the Welsh Government’s Wales Apprenticeship Advisory Board. He has an MBA from Cardiff University Business School and he’s a former Chair of the Institute of Directors (Wales) Policy Committee.

John enjoys spending time with his family and exploring the Welsh countryside on his mountain bike. He shares this passion with his colleague Luke, who is also an avid cyclist and a good friend.

Solutions Manager

Seb

Seb has a strong technical background and a keen interest in innovation and problem-solving. He joined the company twelve years ago as a Support Analyst and quickly demonstrated his ability to deliver high-quality solutions for complex challenges.

He was promoted to Solutions Manager, where he oversees the project management, strategic technical engagement with clients, and ongoing operational improvements of our IT products and services. He is passionate about building strong relationships with our clients and as such holds a senior management position in b2b IT Services.

In his spare time he enjoys online gaming and spending time exploring the countryside with his partner.

Service Desk Manager

Lauren

Lauren is a driven and ambitious leader who started her career with the company as an apprentice.

She quickly proved her skills and potential and became the Service Desk Manager for b2b IT Services. She excels at understanding clients’ needs, communicating effectively, and building rapport and trust with them. She is responsible for managing the delivery of IT support and ensuring customer satisfaction.

She loves to challenge herself and learn new things every day. In her free time, she enjoys online gaming and walking her dog.

Infrastructure Team

Josh

Josh is a highly skilled and experienced technician who works in the infrastructure team. He has a deep knowledge of cloud and infrastructure solutions and can handle complex and demanding tasks with ease.

He is always ready to help his clients with their IT needs and provide them with reliable and efficient support. He is passionate about learning new technologies and keeping up with the latest trends.

When he is not working, he likes to play online games and spend time with his dog.

Finance and Accounts

Kate

Kate is a vital member of the accounts and finance team at b2b IT Services. She handles the complex and varied tasks of dealing with suppliers, invoicing clients, managing budgets, and ensuring compliance.

She has a long and successful track record in finance and accounts, and she brings a wealth of expertise and experience to the company. She is meticulous, organised, and efficient in her work. Outside of work, she likes to read, travel, and spend time with her family.

Infrastructure Team Lead

Dewi

Dewi is the Infrastructure Lead engineer and works closely with Josh, who is his good friend and colleague.

Dewi has a depth of experience and knowledge in the MSP space with a particular focus on cloud, security and infrastructure solutions and can handle any challenge that comes his way. He is always eager to learn and understand new technology. In his spare time, he enjoys online gaming with Josh and spending time with his family.

Senior Account Manager

Mark

Mark is the Senior Account Manager at b2b IT Services and has a long track record of working in an MSP. He comes from a technical background and his ability to form strong trusting relationships with our clients has made him a perfect person for this role. He has the ability to understand the technical aspects of IT solutions but translate them into language that is easy to understand from a business perspective.

Mark is impossible to not like and he is passionate about working proactively with clients to provide strategic roadmapping for their IT needs. He is a family man and enjoys online gaming in his spare time.