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b2b News

13 / 02 / 2017

Backups

Simply having a backup makes some businesses feel safe and secure. However, this can be misleading.

If you are responsible for backups you should consider:
– How often you test/restore your backups – when have you last checked your backups work?
– How many versions of backups you have – how many options do you have?
– What you backup to. What we are trying to say is you should be backing up to the right kit. Getting this right is important.
– Whether you have an offsite backup – don’t leave the backup in the building. If the worst happens, you need your data offsite.

STEP 1: Decide what you need to backup
Invariably this comes down to what you will need in case the worst happens. Imagine your building and IT infrastructure are destroyed – what do you need to keep operating as a business? Does your backup only include your data (i.e. Word documents, spreadsheets), what about your emails? What about the setup of the server? A bare metal backup will take an entire snapshot of your server (i.e. everything it holds) and puts it into a format that will allow you to restore onto different hardware if you lose the server. It’s the belt and braces of backups and means nothing gets left out.

STEP 2: How quickly will you need that backup to be operational.
This is so important. Data use is increasing every year which means more files to backup and therefore more time taken to get those files back to an operational state. With the ‘cloud’ becoming more of a buzz word, businesses are backing up to an online location without considering how long it will take to download all that data. This is dependent on your connectivity and size of backup. Ensuring your recovery time for file restoration is suitable is equally as important as actually having backups in the first place.

STEP 3: Taking your backup offsite
Don’t get fooled into thinking that because you have a backup of your critical information you are sorted. If that backup isn’t taken offsite and something catastrophic happens to your site and server(s), there is a good chance your backup is going down too. Don’t rely on storing your data in a fireproof safe, if you lose your site (due to fire or similar) you’ll be unable to get access to your data. So, always take a backup offsite. Come up with a clear rotation policy giving clear responsibility to individual(s) for removing the backups every day.

STEP 4: How far back do you want your backups to go?
With the rise of Ransomware, the recommendation is to multiple versions of your backups. That way, you’ll have more backup options available to you. How many and how far back depends on your business’s needs. Either way, please please please consider it

STEP 5: Make it happen
Not much to add here. If you have gone through the steps above, then make it all happen.

If you have got any questions on the above, give us a call on 029 2076 2337 or email info@b2bitservices.co.uk

Over the last couple of decades, the developing world of ‘IT’ has brought with it tremendous opportunities for smaller businesses. However, these benefits don’t come without the risks from cyber criminality – ransomware in particular, is the biggest threat facing businesses at the moment.

We have teamed up with Capital Law to deliver a seminar on how your people can be your biggest allies in defending against being held to ransom. Using case studies, this seminar is aimed at Directors and business leaders responsible for hiring and employing IT professionals.

Your people can be your biggest allies in defending against being held to ransom – using case studies, this seminar is aimed at Directors and business leaders responsible for hiring and employing IT professionals and will

• Unpack the evolving cyber threats landscape
• Set out how to work in collaboration with staff to ensure you are best protected
• Explain the employer’s duty of care towards staff when the worst happens and what to do next
• Outline the recovery process from a data and people perspective
• Leave you with guidelines to protect your business

29th March 9am – 12.30pm

at

Capital Building
Tyndall Street
Cardiff
CF10 4AZ

John Hurst and Luke Hodge from b2b IT Services are continuously updating their cyber-security knowledge. Day-to-day they provide ongoing guidance on disaster recovery and business continuity. Unfortunately, some businesses leave it too late and they are called in to deal with the cyber-crime aftermath. They will talk you through the threats and impacts they have observed and give their insight into the how and why it went wrong.

Alex Christen is an employment lawyer with Capital Law – an experienced trainer, skilled at workshop facilitation, Alex is familiar with the people issues employers face when dealing with behaviours and investigations. Alex works regularly with businesses to identify and implement preventative processes and training, in addition to providing support when things go wrong. She will talk you through the policies, training, communication and ongoing review that will reduce risk.

26 / 10 / 2016

FAQ #6 to 10

faqs

6. Do you guys do websites/phones/mend my SkyPlus box?
Nope. We stick to what we know and keep it simple, our business is all about making people happy so if its IT support, or consultancy that’s right up our street. That said, we’ve got really good partnerships with a whole host of great companies to make sure we can help you cover every base (i.e websites/phones/ faulty skyPlus boxes)

7. As b2b continues to grow, wont the service suffer?
We love the close relationship we have with our clients, it’s an essential part of great service. We never want to be a faceless organisation so as we grow we’ll spawn new teams that have a specific number of clients that they look after. It means that no matter our size the service will continue to be personal, fast and professional, it’s the b2b way.

8. What is b2b not good at?
Aside from goodbyes (we hate goodbyes) we’re rubbish at selling. We much rather people want to buy from us rather than sell to them. To be honest we aren’t that into sales people, they get a bit too salesy and can distract people from what they really need. We think we are really good at what we do, so in theory that should be selling enough. Its fortunate because if b2b relied on selling we wouldn’t last long.

9. I’m at point A and I want to get to point B, can you help?
Of course we can. We love helping companies embark on new and exciting things. Whether it’s a new office, some spangly new business idea or a change to your systems, we’ve got the skills to pay the bills.

10. Will it hurt?
Our guys are tender IT specialists, slow, meticulous and deliberate, looking after your every need. Well done for reading this far.

24 / 10 / 2016

FAQ 1 to 5….

faqs

Here are the top 5 FAQ’s….

1. How good are you actually?
We like to think we are pretty good, but of course we’d say that. Better to speak to our clients and ask them. Each time a support call comes into the helpdesk our clients have the option of leaving feedback. On average we get 1-2 bits of feedback a day (arriving in the Directors mailboxes) and we currently are achieving a satisfaction rate (as of September 2016) of 4.93 out of 5. If you’d like to see some, or chat to our clients then let us know.

2. I’ve got an issue but I’m unsure if it’s you guys I need to speak to?
We position ourselves to be the single point of contact for all things IT, we do this because we know how frustrating it can be when two companies start pointing fingers, the bottom line is you as a client get stuck in the middle and just want things sorted out. So we love to be in the mix for everything, if in doubt we’d urge you to speak to us. That said if we just become the middle men sometimes it’s easier to talk direct but you can be safe in the knowledge we’ve got your back and can step in at any time.

3. Will moving to the cloud fix everything
In a word, no. Moving stuff to the cloud can be a real smart move depending on the situation and the context in which you want to use it. Cloud services, either data storage or applications can provide some really agile cost effective solutions but they aren’t right for everyone.

4. My friend down the pub said they could do it for cheaper/better/differently
Little knowledge can be a dangerous thing. We know the solutions we provide in b2b work, are based on a wealth of industry experience and continue to uphold our reputation. Ask our first ever client who is still a client of ours today, our reputation is everything to us.

5. How do I know if my IT equipment needs upgrading/replacing?
Don’t worry, we’ve got it covered. Each month (if you want) we like to come out and see you, go over how things are going in your business, how the service we are providing is being received and give you the heads up on anything you may need to look at in future. We’ve got some really cool software that can continually audit your systems allowing us to let you know of capacity or replacement planning with good notice.

Of course we can. We love helping companies embark on new and exciting things. Whether it’s a new office, some spangly new business idea or a change to your systems, we’ve got the skills to pay the bills.

point-a-to-b

Aside from goodbyes (we hate goodbyes) we’re rubbish at selling. We much rather people want to buy from us rather than sell to them. To be honest we aren’t that into sales people, they get a bit too salesy and can distract people from what they really need. We think we are really good at what we do, so in theory that should be selling enough. Its fortunate because if b2b relied on selling we wouldn’t last long.
sleazy-sales-guy

The end-goal of backing up your environment isn’t just cos you like having a backup; it’s being able to successfully restore from the backup when disaster strikes.

Consider:

– How often you test/restore your backups
– How many versions of backups you have
– What you backup to. What we are trying to say is you should be backing up to a quality piece of kit. It’s important.
– Whether you have an offsite backup – don’t leave the backup in the building. If the worst happens, you need your data offsite.

If you want us to take a look at your backups and ensure you are covered, call us on 029 2076 2337 or email support@b2bitservices.co.uksomebody call for backup

We love the close relationship we have with our clients, it’s an essential part of great service. We never want to be a faceless organisation so as we grow we’ll spawn new teams that have a specific number of clients that they look after. It means that no matter our size the service will continue to be personal, fast and professional, it’s the b2b way.
kitten_hugs

Nope. We stick to what we know and keep it simple. Our business is all about making people happy so if it’s IT support, or consultancy that’s right up our street. That said, we’ve got really good partnerships with a whole host of great companies to make sure we can help you cover every base (i.e websites/phones/faulty skyPlus boxes)

b2b IT Do one thing well

en-intl-pdp-office-365-support-module
1) Anytime, Anywhere Access 
Microsoft® Office 365 provides web-enabled access to email, docs, spreadsheets, contacts, and calendar on almost any device — yep, even Macs (which some of us *ahem use in the office). Work where and when you choose.

2) Safety and Security 
As you can imagine – Microsoft don’t scrimp on security. So, if you use Office 365, you are basically using the same systems used by Microsoft and other enterprises worldwide to help protect email, documents, and networks. They scan messages and documents for bad things (malware, spam etc.) 24 x 7 x 365.

3) Flexibility for Your Business 
With Office 365, you get pay-as-you-go pricing options that give you predictability and flexibility for your business.


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